Terms of Service

SendOffer connects to your eBay seller account via OAuth and automatically sends discount offers to buyers who have added your listings to their watchlist. The exact behaviour is controlled by the rules you configure in the dashboard. We do not change your listings, your prices, or any other aspect of your eBay account beyond sending offers as instructed.

We use eBay’s public APIs (Inventory, Browse, Negotiation, Identity). We are not affiliated with, endorsed by, or sponsored by eBay Inc.

The service is intended for professional sellers (Unternehmer in the sense of §14 BGB) who operate eBay listings as part of a business or self-employed activity. You must be at least 18 years old and have the legal capacity to enter into a binding contract. You must own or be authorised to act on behalf of the eBay seller account you connect. You are responsible for keeping your sign-in credentials confidential and for all activity under your account.

The service is offered as a recurring subscription. Current plans, prices, and billing periods are displayed on our pricing page and during sign-up; the price you accept at checkout is the price that applies to your subscription. Subscription fees are charged in advance for each upcoming billing period.

New subscribers may receive a free trial of the duration shown at sign-up. A valid payment method may be required up front; no charge is made during the trial. At the end of the trial the subscription renews automatically unless cancelled. You can cancel at any time from the customer portal. Cancellation takes effect at the end of the current billing period and you retain access until then.

We may change pricing for future billing periods with at least 30 days’ notice posted in the dashboard. Continued use after the new price takes effect constitutes acceptance; if you disagree you may cancel before renewal.

Payments are processed by Stripe Payments Europe, Ltd. We do not store full card details on our own systems.

The service targets professional sellers (see §02), so the statutory consumer right of withdrawal does not normally apply. If you nonetheless qualify as a consumer (Verbraucher), you have a 14-day right of withdrawal from the conclusion of the contract under §312g BGB. To exercise it, send an unequivocal statement to support@kholodov.com. In practice the 14-day free trial covers this period; no charge is made before day 15.

Outside the statutory withdrawal period above we handle refund requests on a case-by-case basis at our discretion. Reach out at support@kholodov.com and we will respond within a few business days.

You agree not to use the service to violate eBay’s policies or applicable law, to send offers in a way that could be considered harassment of buyers, to attempt to access another user’s account or data, to reverse-engineer or scrape the service, or to overload our infrastructure. We may suspend or terminate accounts that violate this clause.

We aim to keep the service running continuously but do not guarantee uninterrupted availability. The service depends on third-party APIs (eBay, Stripe, Google Cloud) which may experience downtime outside our control. We may perform maintenance with reasonable advance notice when feasible.

Our handling of personal data is described in our privacy policy. When you delete your account we cascade-delete your stored data (eBay connection, listings, rules, offer history, subscription record) without further request, in line with GDPR Art. 17.

We are liable without limitation for damages caused intentionally or by gross negligence, for damages from injury to life, body or health, and under the German Product Liability Act (Produkthaftungsgesetz). For damages caused by simple negligence our liability is limited to the breach of essential contractual obligations (cardinal duties), in which case liability is capped at the foreseeable damage typical for this type of contract.

We are not liable for lost profits, lost sales, missed offers to buyers, or downstream consequences of eBay or Stripe API changes outside our control.

You may cancel your subscription at any time from the customer portal. We may terminate or suspend your access for material breach of these Terms, for non-payment, or with 30 days’ notice for any other reason. On termination we cease sending offers and your stored data is deleted as described in our privacy policy.

We may update these Terms to reflect product changes or legal requirements. Material changes will be posted in the dashboard at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance.

These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers resident in the EU, mandatory protections of their country of residence remain unaffected.

Place of jurisdiction for disputes with merchants, legal entities under public law, or special public-law funds is München, Germany.